The part that sucks (at least compared to Shopify payments) is when a customer puts in a chargeback claim. Add additional evidence After the cardholder's bank makes a. The three customers made the same fake claim. ago. Customer "mistakenly" did a chargeback before the order even shipped. 0 coins. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. C. 4% of sales. Shopify has four status categories for chargebacks and inquiries: Open: No response has been sent yet and evidence can still be added. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the…Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. 3. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. 4. We constantly get chargebacks and are tired of it. chargeback. Its similar to other SaaS products like Trinity Audio, Speechify, and Beyond Words. They also have the chargeback insurance for like 1%. Personally wouldn’t worry about themes unless you were a massive business, establishing a brand in the future. So I had just received a chargeback from an order that was made in the beginning of August, and the reason for the chargeback is that the customers order was never received. Advertisement Coins. Scroll down until you find the 'Customer Billing Statement' section. It's just the 10% for 120 days is a joke when I net 10-25% on average. This is unfair, as the product was still delivered and I received no profit, plus a chargeback fee. Now I got word that I might be receiving my remaining payout. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. The only time banks question it is if it’s out of the normal range. We are still on google but we have done another 100 orders since then with. Shopify Payments is done by Stripe which has world-class anti-fraud measures. With a chargeback, funds are held from businesses until payment card issuers decide what to do. Started getting orders on my Shopify on Friday 02/25. USPS has a delay with a customers order. This subreddit is a forum to ask or seek any information regarding Shopify. You can submit evidence to have a dispute resolved in your favor. If it were rescinded, would the $15 fee go away too? Shopify has automatically provided evidence to the bank, however, I don't expect to win them. The type of chargeback determines the way you should respond. This subreddit is a forum to ask or seek any information regarding Shopify. More likely is being blacklisted by certain merchants for initiating chargebacks. This is correct. The credit card owner ended up charging back the order yesterday, and I was charged a $15 chargeback fee. My biggest mistakes in the past were sending it to addresses different from the billing address. On shopify we pay 2. Let's look at what chargebacks are, how they happen and how you can respond. If your making 7 figures and loosing 100k folds your business, something is wrong. Therefore, if you believe a payment is fraudulent, refund it. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. ago. Website 114 Sanford St, Brooklyn, NY, 11205, US. If you happen to be in California and got the email saying your refund is eligible and you still haven't received the refund check within the period they promised, I recommend. American. Over the past few months, I have accumulated more chargebacks than I have in the past. They have a Shopify plugin as well. Users soliciting sales in any form will result in a permanent ban. For example, if the IPs of customers do not. Chime will then investigate the dispute and may issue a chargeback to the merchant if the dispute is found to be valid. We win almost all our chargebacks. You can use Shopify Protect for free, and protect eligible orders against fraudulent and unrecognized chargebacks. Shopify just has a very strict “High Risk” assessment to protect they’re store owners and prevent further issues. You won't see it in your account straight away. This subreddit is a forum to ask or seek any information regarding Shopify. Klarna now says "Only actual chargebacks count as chargebacks from our end". Thanks!Fulfill eligible orders within seven days and provide a tracking number from a supported carrier. Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. If it were rescinded, would the $15 fee go away too? Vote. I’ve definitely been burned in the past, but as a rule, if an order is labeled high risk, we don’t ship until we’ve spoken with the customer over the phone at the number provided. This means that if they encourage their customers to open disputes for any old random issue they might have, this will possibly count as a "chargeback" in Shopify's system. If you are refunding the orders, then there is no risk of chargeback and they wouldn't stop you from doing that. If you're not on Shopify, the process is very similar on other payment processors. Step-by-Step Guide: Open your Shopify Dashboard. Recently I've received a 25% hold on all sales using Shopify payments. Any idea how long the Shopify-CJ fulfillments usually take to process? ThanksThis thread is archived. Customer disputes are a reality of accepting payments. Users soliciting sales in any form will result in a permanent ban. How do you win against chargeback on Shopify? I've probably had around 5-6 chargebacks since I've started and recently I had a chargeback for a much bigger order. Make sure you read your agreement with your processor, the Visa, MC, and Amex terms, and always include as much detailed information as possible in the chargeback dispute. The Auth Net gateway is $25 a month plus 10 cents per transaction. I have an e commerce store i run as a hobby. This is an accepted solution. If you're an eCom/Shopify Entrepreneur, chances are you've had (and lost) some chargebacks recently. Shopify Payments works tightly with the rest of your Shopify services to make sure you have the best chances of winning. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. Maybe get a dozen chargebacks a year out of 100,000 orders a year and have won 95% with Shopify. I've mostly won chargebacks from orders that use Paypal, and maybe one that used a credit card. Close. I wonder why big ecommerce (shopify) and payment processor (stripe. Because we had 2 chargebacks in our first 200 orders…We were removed from the shop app. Stay strong and hope you can at least get that 89$ back 💪. What should I do? : r/shopify. When a customer complained he hadn't received his merchandise, this B. Then see if they would be comfortable paying for the shipping again. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Shopify has no liability what people using it's services do - people running a business have to run a legit business, Shopify can't be the fall-guy for people being idiots. PayPal disputes are different, managed and decided by PayPal. The higher quality the content, the higher your karma will become. Then, without fail, they’ll message us the next day/a few days later asking for a refund. If you are expecting increasing number of chargeback, you might need to install 3rd party fraud screening service to protect your store. From what you have explained in your message it sounds like it could be a fake email, so it's definitely something a Support Advisor will need to take a look at. 9% when the customer pays with Shopify’s default payment methods. the stolen credit card owner notices (or is alerted to) a suspicious looking transaction from their bank. In my experience when dealing with chargebacks the merchant is guilty until proven innocent. This means your paying 2% to Shopify and x% to 3rd party payment gateway. Try to avoid charge backs at all costs. Klarna now says "Only actual chargebacks count as chargebacks from our end". I own a small business and this holiday season I opened a small holiday pop up shop at a market where I've been using my Shopify POS. Find the section for Locations, and switch from Pro via there. Chargeback Response Template. View community ranking In the Top 1% of largest communities on Reddit. So essentially shopify closed my store down and sent me a generic email saying it was high risk. I’ve been in business for many years and I’ve never won a chargeback. Users soliciting sales in any form will result in a permanent ban. Chargeback AFTER refund . In PayPal you can send your customer his/hers tracking number, issue refund or to find another acceptable solution to any problem that they may have, so the new dispute case wont never escalate to a claim that could harm the PayPal business. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. customers are also on our security camera recordings. 30 percent on top of 0. Therefore, if you believe a payment is fraudulent, refund it. I'm managing dispute and chargeback cases in a Shopify store, and I'm in desperate need for any apps or services that can help me streamline the entire process. 47% of their total revenue each. Shopify will handle the chargeback and reimburse you chargeback fee a d other costs. Shopify had a crazy stock-price movement in the last 2 years, went from roughly $350 prior to the pandemic, to almost $1,800 (almost 5x) at its peak, and is now down to $364 (80% down). Still nothing unfortunately. Users soliciting sales in any form will result in a permanent ban. For more information on how Shopify deal with fraud, visit Shopify support center. It means the vendor has financial incentive to be pro-active about issuing legitimate refunds to their customers before the customers qualify for a chargeback. Each charge back. Someone made a chargeback against me today saying…I just got a shopify order a bit larger than my average order. 157. People request chargebacks for all kinds of reasons—some sinister (like friendly fraud), some because the item they bought never arrived. Hi, Im curious if you can refund an order through Shopify, even after getting a chargeback case through Stripe. It’s impossible to win a Shopify chargeback. Not remembering the original purchase. I Called My bank, Shopify, and customers bank and their pointing me at each other basically. I can't afford to…Open your Shopify Dashboard. Sellers are left with the option to have the item returned to them at their expense or to destroy it. Chargeback. Basically a chargeback rate over 1% will remove you from being listed on the shop app. 06-25-2019 07:31 AM. Then they file a chargeback. Has anyone ever won a chargeback dispute or has an. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions asking for the different pieces of information). The only bullet points on the fraud analysis that were not green were that the Billing street address doesn't match credit card's registered address and the Billing address ZIP or postal code. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. This isn’t the best place to enquire about chargebacks tbh as most of the folks here are Shopify merchants and we get hit with fraudulent charge backs all the time. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. This is an accepted solution. Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. Hence best thing to do is monitor transactions over a certain amount and try your luck with the rest. This was Tuesday. I sell high-end autoparts and have been selling on Shopify for over 3 years. Total chargebacks/total orders through Shopify. Beyond that, I'd say this isn't a typical game developer struggle since the only games that tend to be published outside those popular platforms and also monetized with MTX are those by very large developers. I am a bot, and this action was performed automatically. I really did do everything, and submitted all documents to the chargeback dispute. Terms & Policies. It’s SNAD they don’t cover. What is your current chargeback rate? Is it over 2%? You will risk losing your payment gateway if it keeps up. Year to date I have had only two chargebacks, both were decided in favor of the customer even with shipping insurance, tracking, fulfilled within 48 hours etc. Usually, it’s just the bot being too careful. ” Shopify as a payment provider should have a system strong enough to verify cvc and potential fraud , as we are paying them a hefty % per transaction they should also cover the potential chargeback losses as they are the ones that. CryptoReplies (4) Shay. 5% per transaction. Asking for an ID is useless unless you have a system in place to look out for fraudulent ID, which is still quite difficult nowadays with many photo. If you lose the chargeback, which is highly likely regardless of the amount of proof you have: File a fraud police report and send a copy of it and a legal letter via certified mail demanding payment. Additionally, Shopify Payments offers competitive rates and no additional transaction fees. The Basic Shopify Plan costs $39/month ($29/month if paid annually) and includes an online store. Follow these general steps to prevent chargebacks and time-wasting inquiries: Make sure the pictures and descriptions of your products or services are clear and accurate. Notify the merchant shop where the purchase was made, they will probably refund you. I immediately canceled the order and certainly won't be doing any business with her in the future. Name was also suspicious, using multiple honorary titles—also a Google search showed it didn’t match the name of residents at. . By doing so, you can create unique responses that can benefit your brand identity. Our software catches fraudulent orders before you ship. The chargeback was asked for through the customers bank so there is an extra $15 fee on top of the items price. 01-20-2023 10:15 AM. 07-29-2020 02:08 AM. Even had one where they charged back because the parcel arrived late. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. To successfully fight a chargeback, you must be mistake-free. As you have already mentioned that you have already refunded the order, you should not have an. Users soliciting sales in any form will result in a permanent ban. Shopify charges 2. Hi @jcorp, Nick here from Shopify. In some instances, a chargeback case can be. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. It makes sense, really. 30 for online transactions and a straight 2. The amount disputed and a $15. Here's a breakdown of what I need: Data Collection: I'm searching for a tool that can automate the process of collecting data related to disputes and chargebacks. Correct. reReddit: Top posts of September 29, 2022. The transaction fee only occurs when the transaction is approved. The bank that issues the card issues the chargeback and makes the final decision for the chargeback and which way it goes. Any order over X amount I would submit to Riskified and in the few years that I used it I. Chargeback Advice. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the chargeback which showed that it was still in transit, and for some reason I still lost the chargeback. View community ranking. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Shopify: A warning to those considering or currently using the e-commerce or retail platform. The #1 Reddit source for news, information, and discussion about modern board games and board game culture. Help! : r/shopify. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. We are a local company that delivers our own goods withing the same city. This subreddit is a forum to ask or seek any information regarding Shopify. It was the first time Shopify let me know that there was a high risk of fraud, so naturally I held off on fulfilling it for a couple of days. You can also read more about steps you can take to catch high risk orders before fulfilling them here: Help Center - Preventing Fraud. Lastly, chargebacks in specific industries are close to impossible to win. The cardholder alleges they never received the products or services. We provide proof of delivery by sending picture to their phone number. 1. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. 3rd party transactions fees - new 2% fee. Click “add filter”. It’s worth the extra 1% transaction fee to us for predictability purposes. AMEX upheld the dispute and issued a final chargeback to the merchant. Please contact the moderators of this subreddit if you have any questions or concerns. "You can talk to the customer who made the order by phone or email to see if you can resolve the issue. This is correct. The cardholder alleges they never received the products or services. If the chargeback is resolved in your favor, then Shopify might refund this fee depending on your country or region. Scroll down until you find the 'Payouts' section. Customer made a big order, over $2,000. Wow that seems convenient and a lot easier than hiring one of these overpriced Chareback notification/dispute resolution services (that charge as much to notifying about a dispute than the underlying average order. If you use Shopify Payments, the credit card rate is 2. Click on ‘Payments’. eCommerce merchants using Shopify payments are bound to experience chargebacks at some point. It's your responsibility to screen orders for fraud, and to put in place clear policies to both screen orders and inform customers of your shipping and return policies and terms and conditions. 2 years building apps for the Shopify App Store. 1. we require customers to sign a copy of the invoice. Developers for Shopify can ask…The color was not what they expected. Yes i have chargebacks too, i lost a few hundred dollars, right now I am using apps and for big orders i manually check the address and search them in google and forums to reduce chargebacks. I'm sorry to hear you got a chargeback. 111 9 34. I am a bot, and this action was performed automatically. Depending on your bank or whoever your Shopify revenue is deposited, you may contact your bank to get some assistance. While it sucks, it's totally standard practice for a new business and happens all the time. Scroll down until you find the 'Payouts' section. After the last chargeback I realized I had to accept a few things: Chargebacks are going to happen. 5k. Hi all, I have been using Shopify for well over three years now so I am familiar with chargebacks and how much of a pain they can be. I sell high-end autoparts and have been selling on Shopify for over 3 years. If using Shopify Payments, you can find more information about this here: Configuring Shopify Payments. Chargebacks are NOT to be ignored! They can cause massive. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. Shopify Partner. Explore . Once you get a foothold in the industry you have a bit. I immediately canceled the order and certainly won't be doing any business with her in the future. And chargebacks cost merchants 0. 201K subscribers in the shopify community. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. While they are conducting their investigation the only thing you can do is provide them with all your evidence that the. If you're having this much trouble, I recommend the Chargeback insurance and to hire a 3rd party consultant to help with fraud like Chargeback911 There are multiple types of chargebacks. Please contact the moderators of this subreddit if you have any questions or concerns. No additional reporting or fees are needed from you. Yesterday, my store just shut down. Welcome to /r/Shopify! Empowering business owners around the world. I asked. The chargeback is likely fraud or because it cannot be refunded based on company policy, a customer would do a chargeback then. Lastly, it's important to note that you cannot stop a customer from opening a chargeback. Sorry if posted in wrong place I just want to know if anyone has any experience in chargebacks. To successfully fight a chargeback, you must be mistake-free with your chargeback rebuttal letter or with the compelling evidence. Shopify's payment system is designed to cancel and refund the customer as quickly as possible. They omit information and documentation you provide that would help you win a dispute. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. I. I would recommend working with the charging bank directly by sending your dispute and relevant evidence to that bank directly, or your own legal team if you. It's not without cause. This also covers lost/stolen packages. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. Open menu Open navigation Go to Reddit HomeShopify allows third party merchant account providers again so we do issue merchant accounts for dropshippers in the US and we plug in to gateways Shopify allows. 99 percent. I think the rate goes up for international orders by like 0. This a first for Shopify because its built for the platform. Work with your customers, get on the phone with them. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. If you have Fraud Protect activated, you don't have to do anything. They are incidental headaches companies face using an auto-renewal transaction billing mechanism. I would dispute a chargeback if it came. If you refund the payment, the charge back is void. Just don’t expect much assistance from Shopify on this. Still waiting for a reply here, Shopify. They can't charge back what was refunded. Basic Shopify costs $29 per month with monthly payments. As the orders come in I've been requesting fulfillment to my connected account with CJ on the Shopify app. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. 5 years I've been open. Call or chat shopify and tell them, they'll take the letter and maybe be able to get the money back for you. Contact the customer and ask them to give you a letter on bank letterhead saying the chargeback has been cancelled. 9% of these chargebacks. Jan 10th they put my payouts on hold again and basically asked me how I am going to remedy my chargeback rate and I devised a plan, they. Anyone here know what can else can you do when you lose a fraudulant chargeback (As a Merchant) where item was delivered + signed for. Now they’ve opened a chargeback and they’ve told their bank their item was “defective or damaged” which is. Before you chargeback, simply hint at it in your next email to the store. This subreddit is a forum to ask or seek any information regarding Shopify. I’m unsure if this is the right place to post this. Click “filter orders”. If they rule against the retailer, funds are returned to the. Shopify Staff. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. A new type of fraud known as “friendly fraud” has recently popped up. Shopify has specific chargeback rules for being on the shop app. It's good that you provided a tracking number and a screenshot, however, often banks require significant compelling evidence when dispute a customer chargeback. This subreddit is a forum to ask or seek any information regarding Shopify. Unfortunately, Mike and Chris have gone. Really good question! In an instance where a customer files for a chargeback then cancels it, it can sometimes take a while for the bank to recognize the cancelation. Your comment in r/shopify was automatically removed as your comment karma is below -10. It usually takes a few days for a refund to go back to your credit/debit card. The bank decided in favor of the customer, and I ended up losing the $240 + $15 Shopify chargeback fee + > $110 cost of manufacturing and labor. r/Mercari. A Shopify chargeback occurs when a cardholder contacts the bank about. Chargebacks differ from standard return requests in several ways. PayPal covers unauthorized purchases for chargebacks. The customer told me she still wants the item and didn’t purposefully file a chargeback. Shopify Partner. This has caused me to be disqualified for Shop and also disqualify me for further Shopify Capital funding. If you are running low volume, you might be ok. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. I am a bot, and this action was performed automatically. A chargeback can happen when a customer initiates a transaction dispute. So on her end it says she’s filed a “not received items” chargeback but on my Shopify says “defective. If the person used a stolen credit card I doubt you will win the chargeback. If you want to use Shopify Protect, then you need to. After the evidence is submitted, the chargeback or inquiry is resolved within 120 days. Please contact the moderators of this subreddit if you have any questions or concerns. Your account activity shows a recent increase in chargebacks or disputes An email with more details about this payout hold and next steps was sent to the account owner. Chargebacks are never a fun experience for merchants, regardless of the outcome. View community ranking In the Top 1% of largest communities on Reddit. If these are credit card payments then I think the individual bank will decide if they grant the chargeback request of their customer or not. Know the reason code. Now I got word that I might be receiving my remaining payout. Does shopify notify you if a customers opens a chargeback AFTER you closed your store? I closed my store a while back, and a customer is now asking for a refund. I have never had a dispute before with any credit card company so. When someone receives a charge from your store but never buys anything, it could be a fraudulent transaction. Chargeback disputes are at the top of the list for. There are numerous chargeback prevention apps and plugins available to download from the Shopify App Store right now. I am a bot, and this action was performed automatically. r/OmnibusCollectors. You can increase your comment karma by posting in other areas of Reddit to earn upvotes. Welcome to the only officially recognized American Express community on Reddit. Customer disputes are a reality of accepting payments. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. I have used Shopify’s fraud analysis in conjunction with research from my customer service team and I have always done okay with fraud. Does anyone have any insight into using the new Shopify POS in Canada with Moneris payment terminals? What about the Shopify Tap and Chip card reader? I've heard that the Shopify reader only supports Debit tap at a max $100. If a customer files a chargeback and we did not have an AVS match or CVV2 number on the charge, we will lose the chargeback. Some upselling/bundle offer/etc apps only work if the customer goes through the cart, and the. Shopify Payments 25% Hold. Business, Economics, and Finance. After that, the entire chargeback management process is fully automated. Shopify took the funds from me and placed them in their holding, not some bank, if the bank did take those funds it was taken from Shopify. Shopify will manage the dispute process for the. Shopify General Discussion. Stop paying for chargebacks. Simultaneously, our advanced Trouble Tracker identifies problematic orders & headache customers to provide real-time alerts for merchants to understand the risks associated with an order. Understanding the Chargeback In the world of ecommerce, a chargeback occurs when a customer disputes a transaction with their credit card company or bank. Update this code occasionally. I spent 20 mins doing keyword analysis for a random Shopify site. This is not correct. Easy. Am I obligated to do anything, or can I just do nothing and…Shopify hopes to prevent these chargebacks with its new Shopify Fraud Protect solution (currently with just a limited rollout). This means Shopify can horde a lot of users without worrying as much about bad press or being associated with scammers, since scammers have a financial disincentive to using Shopify over. Opened a chargeback on a Tebex purchase because I never received what I purchased, after I opened it, I found I could contact tebex regarding a refund. Make sure your billing statement text is easily recognizable to your customers. Hello, wondering if you all have any suggestions here—thanks in advance. If you give it a try let us know what you think. I contacted support and they said it was routine. Google Pay will credit back transaction fees for transactions that get charged back, but chargeback fees will apply if the chargeback is upheld. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. 06-25-2019 07:31 AM. Click on ‘Settings’. So I got a hold the other month that's still pending. For info, my business is fairly high. I took almost every single awesome Redditor's advice who commented and did what you guys said. The pop up shop has been going for a month and a half and today's the last day. You can initiate a chargeback with your credit card but at least give the merchant shop a chance to resolve it with you first as chargebacks have extra fees for them and affect their merchant credit. Screenshot the billing and shipping address showing they match in the chargeback dispute form. To learn more about Shopify bills, refer to our Help Center document: Understanding your Shopify Bill. Both customers have received the products,. 280 15 57. Shopify billing charges show up on bank statements as SHOPIFY* 123456789 and the nine digit bill number is different for each bill. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. Chargeback on Closed Shopify Store - Need Advice Asap. Vote. For a good WooCommerce hosting service you would spend at least $30-$50 per month. Shopify sends a response to the credit card company. Now they're opening chargebacks because my "invoice is insufficient" for whatever purpose they're using it for. Join. The merch can refund it, but they have still given their IP for nothing then. Turn on manual credit card approval. They became very abusive and. Below shows the fraud report but only the first one came back as red, the others were all green. Learn how to avoid credit card chargebacks by understanding high-risk orders and fraud analysis on Shopify. Click on ‘Manage’ for Shopify Payments. With Paypal, you can just submit a copy of your shipping receipt and get your money back via the seller protection they have in place.